Delete your Molo account

Version 2026-10-04, effective from 4 October 2026.

You can delete your account yourself, without installing the app, or ask us to do it.

In the app or on the web: sign in, open Settings, and choose Delete account. Everything we hold about you is removed from our live database immediately and from backups within 30 days; the offline copy on your phone is wiped at the same time. If you agreed to product analytics, the analytics tied to your account (PostHog, EU) is deleted within 30 days. The only thing kept is the bookkeeping record of any purchase, for five years after the end of the financial year of the last payment or refund, because Norwegian law requires it.

By email: write to privacy@hellomolo.com from the email address on your account with the subject "Delete my account". We delete it within 30 days and confirm by reply. If you cannot write from that address, tell us which address the account uses and we will verify it another way.

Subscriptions: deleting your account does not cancel a Molo Plus subscription bought through the App Store or Google Play — cancel it in your Apple or Google subscription settings, otherwise it renews. Web subscriptions are cancelled when the account is deleted.

Sign in with Apple: when the account is deleted we also revoke the Sign in with Apple authorisation held for it.

What we store and why is in the privacy policy.